Terms & Conditions

E.Wowzers Terms & Conditions

By booking a service, you agree to be bound by these terms & conditions. If you do not agree with these terms, please do not proceed with booking our services.

Booking Confirmation

Booking a service online does not automatically guarantee your selected date and time. After submitting your request, you will be contacted by email or phone with a confirmation.

To secure your cleaning appointment:

  • Standard cleanings require a $70 non-refundable deposit. This will be deducted from the total cleaning cost.
  • Move-out and deep cleanings require a 50% non-refundable deposit.

For credit card payments, a hold will be placed on your card 24 hours before the scheduled cleaning, and the payment will be charged after the service is completed.

Cancellation & Rescheduling Policy

We require at least 24 hours’ notice for any cancellations or rescheduling. This allows us to find replacement jobs for our cleaners. If you fail to provide 24-hour notice, your $70 deposit (or 50% deposit for move-outs/deep cleanings) will automatically convert into a cancellation fee, and you will need to pay a new deposit to book another service.

Clients can reschedule their cleaning up to 4 times with at least 24 hours’ notice. Exceeding this limit will result in the deposit being forfeited.

Cleaning Crew

Our service typically consists of solo cleaners. However, additional cleaners may be assigned based on the complexity or size of the job. We strive to maintain consistency by limiting the rotation of cleaners while ensuring all technicians receive proper cross-training.

All of our employees undergo thorough background checks and drug testing, ensuring a team of trusted professionals in your home.

Right to Refuse Service

We reserve the right to refuse or terminate service in the following situations:

  • Safety concerns (e.g., unsafe premises, weapons on site)
  • Uncomfortable or inappropriate situations
  • Severe clutter or disconnected utilities

Our cleaners also have the right to leave if they feel unsafe or if the home’s condition is unsanitary. The cancellation fee will apply if the service is refused or terminated for these reasons.

Cleaning Day Preparation

To allow our cleaners to focus on cleaning, please tidy up before their arrival. This includes clearing floors, countertops, and tabletops. If you’d like us to handle these tasks, please let us know beforehand so we can adjust the cleaning fee accordingly.

Parking

Please provide convenient parking for our Service Providers. The parking fee will be charged to your card if no free parking is available. If parking is unavailable, the appointment will be considered canceled, and the $70 cancellation fee will apply.

Add-On Services (Available for an Extra Charge)

  • Eco-friendly Cleaning Products
  • Interior Window Cleaning
  • Detailed Blinds Cleaning
  • Detailed Baseboard Cleaning
  • Handwashing Dishes
  • Cleaning Inside Kitchen Cabinets
  • Oven Cleaning
  • Refrigerator Cleaning
  • Pet Hair Removal
  • Mold/Mildew Removal in Showers & Tubs
  • Mattress Cleaning
  • Garage Sweeping
  • Patio Furniture Dusting/Wiping
  • Carpet Cleaning

Pets

We love pets, but to ensure efficiency and safety, we ask that pets be confined to a separate area during the cleaning. If a pet becomes anxious or poses a safety risk, our cleaners reserve the right to leave, and the cancellation fee will apply.

Service Fees & Adjustments

Our prices are based on years of experience and are given as estimates. However, if the condition of your home requires extra time, we will contact you before proceeding with the additional work. If we cannot reach you, the cleaning team will leave, and you will be charged the cancellation fee.

We reserve the right to re-evaluate rates based on changes in your service frequency, home size, number of occupants, or major renovations. We will notify you if your cleaning time differs significantly from the original estimate.

Payments

Payments must be made on the day of service by Check, Cash, Credit Card, or via PayPal, Zelle, or CashApp.

Refund Policy

All sales are final, and we do not offer refunds. However, if an issue arises, please contact us within 24 hours, and we will rectify the problem free of charge.

Recurring Service Discount

Recurring discounts apply after the first cleaning. If you skip a scheduled cleaning, the frequency and price will be adjusted accordingly.

Rate Increases

Rates may be adjusted annually by no more than 8%. Changes to your home or living situation, such as a remodel, new occupants, or major furniture additions, may also prompt a rate adjustment.

Lockouts

If our cleaning team cannot access your home, every effort will be made to contact you. If no contact is made within 15 minutes, the cleaning will be skipped, and you will be charged the $70 late cancellation fee. To avoid this, you can provide a key or access code.

Alarm Systems

Please ensure your alarm is turned off or provide us with the code and instructions. If the code changes, notify us to avoid a lockout charge.

Use of Customer’s Vacuum

If you request that we use your vacuum, we will not assume responsibility for any damage to the unit. If the vacuum is not in working order when we arrive, we will not be able to vacuum your floors.

Cleaning Supplies

We provide all necessary cleaning equipment and products. If you prefer green cleaning products, please inform us in advance. If you require using your products, we are not responsible for any damage from their use.

Items We Cannot Clean

We are unable to clean certain items or areas:

  • Mold removal (requires specialized treatment)
  • Hoarding situations
  • Areas containing bodily fluids, blood, or waste

Unreachable Areas & Heavy Items

For safety reasons, our cleaners cannot climb higher than a step stool or move items weighing more than 35 pounds. Please move any heavy items before our arrival if you want us to clean behind them.

Breakage/Damage & Loss Policy

While we take great care when cleaning your home, accidents can happen. We carry insurance for damage caused by our cleaners. However, we are not responsible for damage due to:

  • Normal wear and tear
  • Improper installation of items
  • Undisclosed fragile or valuable items (artwork, collectibles, heirlooms)

All damage claims and photographic evidence of the damage must be reported within 24 hours of the service. We will attempt to replace the item, but an identical replacement is not guaranteed.

Cleaners Arrival Window

We schedule our cleanings based on the most efficient route for our teams. While we strive to accommodate specific time requests, we cannot guarantee arrival times. Cleaning windows are typically between 8:00 am – 11:00 am and 11:00 am – 3:00 pm.

We will notify you via phone or text if we are running late.

Holidays

We do not provide cleaning services on the following holidays:

  • Independence Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day

Inclement Weather

We will close for business if weather conditions prevent local schools from opening.

Keys & Security

We ask clients to provide a lockbox for key storage. Our cleaners will return the key to the lockbox after the service is complete. If a client leaves a door unlocked or places a key in an unsecured location, E.Wowzers is not liable for any damages or theft.

Non-Solicitation of Employees

Clients agree not to solicit or hire any of our cleaning employees for direct work. We invest significant time and resources in training our staff, and poaching them violates this agreement.

Travel & Last-Minute Booking Fees

Additional fees may apply for services:

  • Outside our standard service area
  • Booked outside our regular service hours

Governing Law

These terms and conditions are governed by the laws of the State of Washington and Georgia.

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Experienced Staff

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Our Road Map to Success

At E. Wowzers Cleaning Services, we’re committed to revolutionizing the cleaning services industry with unparalleled quality, innovation, and customer satisfaction. Our strategic growth plan includes:

  • Diversifying our services to cater to a broader range of clients
  • Entering new markets, both domestically and internationally
  • Exploring franchising opportunities
  • Investing in technology and innovation
  • Focusing on sustainable growth and social responsibility. 

We’re passionate about delivering exceptional cleaning experiences that transform spaces and lives. Join us on this exciting journey and experience the E. Wowzers Cleaning Services difference!

What sets E. Wowzers Cleaning Services apart from others?

At E. Wowzers Cleaning Services, we’re committed to delivering exceptional cleaning experiences that set us apart from other cleaning businesses. Here are some key factors that distinguish us from the competition:

Personalized Service: We understand that every home or office is unique, and we tailor our cleaning services to meet the specific needs and preferences of each client. Our team takes the time to listen to our clients’ concerns, answer their questions, and provide customized cleaning solutions.

Trained and Background-Checked Staff: Our cleaning professionals are thoroughly trained, background-checked, and insured to provide our clients with peace of mind. We invest in ongoing training and education to ensure our team is equipped with the latest cleaning techniques, products, and equipment.

Eco-Friendly and Pet-Friendly Practices: We’re committed to reducing our environmental footprint and promoting a healthier living space for our clients and their pets. We use eco-friendly cleaning products, microfiber cloths, and HEPA-filter vacuums to minimize allergens and toxins.

State-of-the-Art Equipment and Technology: We invest in the latest cleaning equipment and technology to ensure our team can deliver efficient, effective, and thorough cleaning services. Our online booking system, mobile app, and customer portal make it easy for clients to schedule, manage, and track their cleaning services.

Unmatched Quality Guarantee: We’re confident in the quality of our cleaning services and stand behind our work with a 100% satisfaction guarantee. If our clients aren’t completely satisfied with our services, we’ll work with them to address any concerns and ensure their complete satisfaction.

Community Involvement and Support: We’re proud to be a locally-owned business and are committed to giving back to our community. We partner with local organizations, charities, and initiatives to support those in need and promote a cleaner, healthier, and more sustainable community.

By combining these factors, we’ve created a unique and exceptional cleaning experience that sets us apart from other cleaning businesses. Our commitment to personalized service, trained staff, eco-friendly practices, state-of-the-art equipment, quality guarantee, and community involvement has earned us a reputation as a trusted and reliable cleaning partner.

Navigating the Ups and Downs of Entrepreneurship

As we reflect on our journey, we’re reminded that success rarely follows a straight line. Our path has been marked by twists, turns, and valuable lessons learned along the way.

One of the earliest and most significant challenges we faced was the struggle to find our pricing sweet spot. We initially underestimated the costs of delivering high-quality cleaning services, which led to a period of underpricing our work. However, this experience taught us the importance of understanding our costs, valuing our time, and pricing our services accordingly.

Another critical lesson we learned was the need to prioritize compliance and regulatory adherence. A misstep in this area resulted in a significant fine, which could have been devastating for our business. However, we used this experience as an opportunity to refine our processes, ensure compliance, and mitigate future risks.

As our business grew, I found myself shouldering an increasingly heavy workload. I was handling everything from customer service to cleaning homes, which was unsustainable and threatened to burn me out. This realization prompted me to reassess our operations, delegate tasks more effectively, and invest in hiring and training talented team members.

Despite these challenges, we’ve remained committed to our vision of delivering exceptional cleaning services that exceed our customers’ expectations. By staying focused on our core values, continuously improving our processes, and prioritizing customer satisfaction, E. Wowzers Cleaning Services has evolved into a thriving business with a loyal customer base and a talented team of professionals of over 25.

Accelerating Growth and Expansion

As E. Wowzers Cleaning Services continued to grow, we encountered new challenges that required innovative solutions. In the early days, we relied on organic marketing strategies, such as word-of-mouth referrals, online reviews, and partnerships with local businesses. While these tactics were effective, they had limitations.

To scale our business, we invested in targeted marketing campaigns that allowed us to reach a wider audience. We leveraged the power of social media platforms, such as Instagram and LinkedIn, to showcase our services, share customer testimonials, and promote special offers.

We also developed a robust content marketing strategy, creating informative blog posts, videos, and guides that provided valuable insights and tips on cleaning, organization, and home maintenance. This approach not only established our brand as a thought leader in the industry but also attracted potential customers who were searching for reliable and trustworthy cleaning services.

As our business expanded, we prioritized building a strong and dedicated team. We recognized that our employees were the backbone of our organization, and we invested in their growth and development. We implemented a comprehensive training program, offered competitive compensation and benefits, and fostered a positive and inclusive company culture.

By combining targeted marketing, strategic content creation, and a commitment to employee development, we were able to accelerate our growth, expand our services, and establish E. Wowzers Cleaning Services as a leading provider of cleaning solutions in our Edmonton and it’s surrounding areas.

Building a Customer-Centric Business

The journey of building E. Wowzers Cleaning Services has been a deliberate and intentional one. From the outset, we’ve been driven by a singular focus: delivering exceptional customer experiences that exceed expectations.

We recognized that our customers’ time is valuable, and we wanted to make it easy for them to interact with us. That’s why we invested in a user-friendly online platform that enables clients to book, manage, and pay for their cleanings with ease. Our commitment to transparency and responsiveness means that our customers can reach us 7 days a week, and we’ll respond promptly to their inquiries.

But we didn’t stop there. We also introduced a 100% Quality Service Guarantee, which gives our customers complete peace of mind. If we don’t meet their expectations, we’ll work tirelessly to make it right – no questions asked. This guarantee has been instrumental in building trust with our customers and setting us apart from our competitors.

Our customer-centric approach has yielded impressive results. We’ve built a loyal customer base, garnered glowing reviews, and established ourselves as a trusted leader in the cleaning services industry. As we continue to grow and evolve, our commitment to delivering exceptional customer experiences will remain at the forefront of everything we do.

The Humble Beginnings of E. Wowzers Cleaning Services

Starting E. Wowzers Cleaning Services was a culmination of my passion for helping others, my desire for entrepreneurship, and my personal experience with the importance of a clean and healthy living space.

Growing up, I was always drawn to helping others. Whether it was assisting family members with household chores or volunteering in my community, I found joy in making a positive impact on people’s lives. As I entered adulthood, I began to realize that a clean and organized living space was essential for both physical and mental well-being.

My own experience with cleaning and organization sparked a desire to help others achieve the same sense of comfort and tranquility in their own homes. I noticed that many people struggled to find the time or energy to keep their living spaces clean, and I wanted to provide a solution that would make their lives easier.

Around the same time, I was working in a corporate job that left me feeling unfulfilled and restless. I had always been drawn to entrepreneurship, and I began to explore the possibility of starting my own business. After conducting market research and identifying a need for reliable and trustworthy cleaning services in my community, I decided to take the leap and start E. Wowzers Cleaning Services.

Throughout the journey of building my business, I’ve been driven by a passion for delivering exceptional customer service, creating a positive work environment for my team, and making a meaningful impact on my community. Starting E. Wowzers Cleaning Services has been a dream come true, and I’m grateful for the opportunity to pursue my passions and make a difference in the lives of others.